This return policy applies to all orders worldwide, wherever they are shipped.
Returns Window
We accept returns for both defective and non-defective products. Returns are accepted within 30 days of delivery.
Product Condition
Returned products must be new, unused, unworn, unwashed, and in their original condition and packaging, if applicable.
Return Method
Returns must be sent back by mail.
Return Shipping
Customers are responsible for return shipping costs and return labels unless otherwise required by law.
Restocking Fees
We do not charge restocking fees.
Exchanges
We do not accept exchanges. If you need a different size, colour, or item, please place a new order after your return is approved.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us so we can review the issue and provide return instructions. Please include your order number and clear photos.
Return Process
- Email support with your order number and reason for return
- Wait for approval and return instructions
- Ship the item back by mail using the provided address
Refunds
Once your return is received and inspected, approved refunds are processed within 10 days to your original payment method. Original shipping costs are non-refundable.
Contact
For all return and refund requests, contact:
support@bernesemountainlover.com